hb77 Privacy Policy — Your information is fully protected
This policy provides a complete description of how we collect, use, and protect your personal information on the hb77 platform.
Introduction and Scope
1. Who this Policy applies to
This privacy policy applies to all individuals in Bangladesh and other countries who have registered on the hb77 platform, manage an account, play games, or use our services in any way. This platform is operated for users aged 21 and above only.
This Policy applies when you visit our website, fill out a form, contact us via live chat, or send us a message by email.
What information we collect
2. Personal information provided directly by you
When you open an account with hb77 or contact us, you voluntarily provide the following information. This information is essential for us to provide our services:
- Full name (as shown on a legal identity document)
- Email address and contact details
- Date of birth (for age verification)
- National ID or passport details (for KYC verification)
- Financial transaction details — bKash, Nagad, or Rocket account information
- Preferred language and communication preferences
3. Automatically collected information
When you visit our website, certain information is collected automatically. This information is used to ensure the security and performance of the platform:
- IP address and device identification details
- Browser type and version
- Operating system information
- Page views, session duration, and click history
- Information collected through cookies and similar tracking technologies
- Gameplay history and transaction logs
4. Information received from third parties
In some cases we may receive information about you from legitimate third parties. This includes:
- KYC-related information from identity verification agencies
- Transaction confirmations from payment processors — such as bKash, Nagad, Rocket
- Risk-related information from fraud prevention services
In all such cases we ensure that the third party shares information in accordance with their own privacy policy.
Purpose of data use
5. How we use your information
hb77 uses your personal information for limited and specific purposes. We never misuse your information without your consent. The main purposes of use are listed below:
- Account management: For registration, login, and account verification.
- Payment processing: To complete deposit and withdrawal transactions.
- Customer support: To resolve your issues via 24/7 live chat or email.
- Security and fraud prevention: To prevent unauthorized access and fraudulent activity.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyze usage patterns and further improve the platform.
- Responsible gaming: To monitor playing habits and identify early signs of problems.
6. Marketing and communications
If you consent to receiving promotional communications from us, we may send you emails about bonuses, promotions, or new platform features. You can request to stop these communications at any time — contact our support team or use the "unsubscribe" option included in each email.
Data protection and security
7. How we keep your information secure
hb77 places the highest importance on protecting your personal and financial information. We use industry-standard security technology to safeguard your data:
- SSL encryption: Our entire website is secured with SSL/TLS encryption, keeping your information out of reach of third parties.
- Data encryption: Sensitive information is stored in encrypted form.
- Access control: Only authorized staff can access your information, and they are required to take a strict confidentiality oath.
- Security audits: Regular security testing and vulnerability assessments are carried out.
- Firewall protection: Advanced firewalls and intrusion detection systems are active.
However, no transmission of information over the internet is entirely risk-free. We ensure the highest level of protection within our means, but no one can guarantee 100% security.
8. Data retention period
We retain your information only for as long as it is necessary. Specifically:
- Active account information: Retained for the full duration that the account remains active.
- Closed account information: May be retained for a specified period after account closure to meet legal and regulatory obligations.
- Financial transaction records: Retained for the period required under applicable financial laws.
- Security logs: Retained for a limited period and then securely deleted.
Data sharing policy
9. Who we share information with
hb77 does not sell, rent, or commercially transfer your personal information. However, information may be shared in the following limited circumstances:
- Service partners: Selected partners for payment processing, identity verification, and technical support — they may use the information only to perform specific functions and not for their own purposes.
- Legal obligations: As part of a court order, government directive, or legal process.
- Fraud prevention: To assist in investigating fraud, money laundering, or other criminal activity.
- With your consent: Information may be shared with specific third parties if you have given explicit permission.
10. International data transfers
Our servers or service partners may be located in various countries. Countries to which your information may be transferred may not have data protection measures equivalent to those in Bangladesh. However, we ensure that appropriate contractual safeguards are in place for such transfers.
Cookie and tracking policy
11. Use of cookies
Cookies are small text files stored on your device. hb77 uses several types of cookies:
- Essential cookies: Required to maintain login sessions and operate core site functions. These cannot be disabled.
- Functional cookies: To remember your preferences (such as language).
- Analytics cookies: To understand site usage patterns — data is collected anonymously.
- Security cookies: To detect and prevent fraudulent activity.
You can manage cookies through your browser settings, but disabling certain cookies may limit the functionality of the site.
Your rights and choices
12. Your rights regarding your information
You have important rights over your personal information. You can exercise the following rights at any time through our support team:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to correct inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances (however, complete deletion may not be possible if legal obligations exist).
- Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
- Right to object: The right to object to specific uses of your information.
- Right to data portability: The right to receive a copy of the information we hold about you.
To exercise these rights, contact us by email: [email protected]
13. Account closure and data deletion
If you wish to close your hb77 account, please submit a request via live chat or email. Even after account closure, certain information may be retained for a specified period due to legal and regulatory obligations. Once that period has ended, the information is securely destroyed.
Minors and responsible gaming
14. Protection of minors
hb77 strictly operates for users aged 21 and above only. We do not intentionally collect any personal information from minors. If we have reason to believe a user is under 21, we will immediately close that account and delete any information collected.
If parents suspect that their minor child is using our platform, please contact us immediately.
15. Responsible gaming and data use
We use your gameplay information in part to ensure responsible gaming. If unusual playing patterns or signs of a potential problem are detected, our team may contact you. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy changes and contact
16. Process for policy changes
hb77 reserves the right to update this privacy policy at any time. When changes are made:
- An updated version will be published on this page and the "Last updated" date will change.
- For significant changes, we will try to notify you by email.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you visit this page regularly.
17. Contact us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live chat: Bengali-language support is available 24/7.
We will try to respond to your request as quickly as possible. For complex matters, detailed verification may be required.
18. Related policies and information
Please read the following pages for a full understanding of our overall policies:
- Terms and Conditions — Detailed terms of service use
- Responsible Gaming — Guidelines for safe and healthy play
- About Us — Introduction to the hb77 platform
- FAQ — Answers to common questions